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January 21, 2022

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IHG Hotels and Resorts Appoints Pankaj Gupta as new GM of Crowne Plaza New Delhi Mayur Vihar Noida

Trav Buzz News, 2 Nov 2021

Mr.Gupta is a self-motivated hotel operation professional with excellent interpersonal skills and a consistent track record. An industry veteran with over 20 years in the hospitality industry, Mr. Gupta brings with him holistic experience including strategic leadership, guest experience, and expertise in revenue analysis, yield management, and sales & marketing. He started his career as a Front Office Associate and since then there is no looking back, he has held various positions and as a General Manager with leading hotels chains: Accor Hotels, Marriott International and IHG.

His achievements include opening a brand new hotel from the ground up and set up the entire operations, winning the Hotel Leader in South West Asia region in 2018 and many more. He has moved to this role from Holiday Inn Jaipur, spearheading the biggest property in the city centre with enormous options for dining and banqueting and he was also responsible for the associates’ elicit performance, culminating fine guest experience and achieving the vision of the hotel.

Taking charge at Crowne Plaza Mayur Vihar, Pankaj Gupta, General Manager said, “I am very excited to embark on this new journey with Crowne Plaza Mayur Vihar. I look forward to creating elevated experiences for our guests and taking the Hotel to the next level of success, hand in hand, with this excellent team”.

As a general manager, he has a diverse leadership team where one style cannot suit all. To make things effective, he usually have a mix of styles which include transformational and coaching. He always keep in mind that one can bring the best out of people when you believe in them and value their past experiences and learning. There might be times when one may come across difficult conversations, at such situation, his primary objective is to empathize with individuals, understand their viewpoint, analyse and then he comes to conclusions. “He firmly believes leadership is not a position or a title, it is action by setting examples”.